How to complain
We aim to provide complete client satisfaction however we also recognise that there are times when things go wrong or you feel we have fallen short of our usual standards and would like to complain. If this happens to you, please contact your usual contact at Walker Crips in the first instance and they will try to assist you. However, if you are unhappy with their response, please contact the Compliance department on the details below:



Walker Crips Financial Planning
Email: [email protected].uk
Telephone: 01904 544 300



We will acknowledge your complaint promptly upon receipt so that you know we have received it. Your complaint will be investigated by someone who was not directly involved in the matter which is the subject of the complaint and, once we have fully investigated your complaint, we will write to you with our final response.

If we are unable to respond to your complaint within eight weeks or you are not satisfied with our response you can refer your complaint, free of charge, to the Financial Ombudsman Service. More information about the service can be found on their website at https://www.financial-ombudsman.org.uk/.

Further details can be found in our Complaints policy.